A general reconsideration period of 14 days counted from the delivery date is valid for all purchased products that are not custom-made. In case of a faulty product, the customer has two options: (1) request a refund or (2) request a product replacement, which can be indicated on the return form.
When returning a product, the customer must return the product, associated accessories and documents at his own expense within the abovementioned period in its original condition and packaging in order to receive a full refund. The customer bears the risk for shipment. After receipt and verification of the product based on the return conditions, the customer will be notified per email. When the product is deemed compliant to the conditions, the refund will be validated and carried out within 14 days counted from the return date of the product, i.e., arrival at place of return.
Under original condition the following is included: unused, unaltered and undamaged.
Under associated accessories and documents the following is included: product certificates, i.e., international certificate of authenticity and diamond certificates, attached original tags and labels, and jewelry box. All shall be returned in their original condition.
Under personalized, customized or custom-made items are considered goods manufactured according to the Customer’s specifications or that are clearly destined for a specific person.
REQUEST A RETURN - WITHDRAWAL FORM
We are sorry that your order did not meet your expectations.
By completing and submitting this form, you are exercising your right to withdraw from the sales agreement. Please note that in order to be entitled to a full refund when returning a product, the following requirements need to be met:
- The product must be returned within 14 days counted from the date of delivery.
- The product must be returned in its original condition and packaging.
- The product must be accompanied with its associated accessories and documents.
- The product is not custom-made or damaged by the Customer.
For more information, please read our Terms & Conditions.
To return an item, fill in the following information:
Returned item(s) (reference number and size):
Reason for return: