Orders and shipping
An order can be placed using PayPal, Bancontact, Visa, Mastercard or American Express. Personal data and payment details are protected, and bank details will not be stored on our servers.
All orders are processed within 72 hours, with an expected delivery time of 5 days, counted from the validation of payment. Please note that when ordering personalised items, e.g., engraved items, or items that are not in stock, delivery can take up to 8 to 10 weeks.
Once an order is placed and the payment is validated, the order will be confirmed per e-mail, which will include an order reference. In the event that an order consists of more than one item, the order will be dispatched once all the items are available. The customer will be notified per e-mail when the parcel is shipped. The e-mail comes with a tracking code, enabling the customer to follow the order up until delivery.
Deliveries are made from Monday to Saturday from 09.00 to 18.00 CET. Note that due to security reasons no exact time of delivery will be provided. Upon delivery the customer is required to sign the delivery note and provide identification. In case the customer is not at home at the time of delivery, a second delivery attempt will be made on a date to be arranged with the customer.
All purchased items come with a two-year legal guarantee, which is documented in an International Certificate of Authenticity completed, dated and signed by ODRIE or an authorised retailer. For online purchases, it considers a digital card.
Please be aware that at the current time, parcels can only be shipped to Belgium. In case of questions or specific requests, please contact the customer service at email@example.com.
Returns and refunds
A general reconsideration period of 14 days counted from the delivery date is valid for all purchased products that are not custom-made. In case of a faulty product, the customer has two options: (1) request a refund or (2) request a product replacement, which can be indicated on the return form.
When returning a product, the customer must return the product, associated accessories and documents at his own expense within the abovementioned period in its original condition and packaging in order to receive a full refund. The customer bears the risk for shipment. After receipt and verification of the product based on the return conditions, the customer will be notified per email. When the product is deemed compliant to the conditions, the refund will be validated and carried out within 14 days counted from the return date of the product, i.e., arrival at place of return.
Under original condition the following is included: unused, unaltered and undamaged.
Under associated accessories and documents the following is included: product certificates, i.e., international certificate of authenticity and diamond certificates, attached original tags and labels, and jewelry box. All shall be returned in their original condition.
Under personalized, customized or custom-made items are considered goods manufactured according to the Customer’s specifications or that are clearly destined for a specific person.
APPENDIX 1: TEMPLATE - WITHDRAWAL FORM
We are sorry that your order did not meet your expectations.
By completing and submitting this form, you are exercising your right to withdraw from the sales agreement. Please note that in order to be entitled to a full refund when returning a product, the following requirements need to be met:
1. The products must be returned within 14 days counted from the date of delivery.
2. The product must be returned in its original condition and packaging.
3. The product must be accompanied with its associated accessories and documents.
4. The product is not custom-made or damaged by the Customer.
For more information, please read our Terms & Conditions.
To return an item, fill in the following information:
Returned item(s) (reference number and size):
Reason for return:
Certificate and warranty
All purchased items come with a two-year legal guarantee, which is documented in an International Certificate of Authenticity completed, dated and signed by ODRIE or an authorised retailer. For online purchases, it considers a digital card. The legal guarantee covers cases of non-conformity of the delivered goods, which must be submitted no later than 2 months after the detection of the defect.
A claim can be made either by sending an email to the customer service at firstname.lastname@example.org, including the International Certificate of Authenticity of the item as well as pictures of the defects, or by presenting the item at a physical point of sales. If the claim is upheld, the Customer can choose to replace the item with a new one or to repair the item free of charge.
Service after sales
Custom-made after sales-services are offered at our authorized retailer, Juwelier Orye, where jewelry can be engraved or altered in size, general maintenance or rhodination is carried out, and the assembly is checked and corrected where deemed necessary.
Since the fitting of jewelry is decisive for a beautiful result, we offer our customers a custom-made service where they can request bracelets or necklaces that are adjusted to their preferred length. Upon request a price offer can be sent to the Customer.
In addition, if you want to give a personal touch to your jewelry, we provide the option to have your jewelry engraved free of charge. Please note that engraving is only possible for a limited range of items, taking into consideration their technical structure.
Note that since these are custom-made services, when either is performed, the 14-day right of withdrawal will not apply to your purchased items